Process Mapping Workshop with Dr. Daniel Heiser

Process Mapping Workshop with Dr. Daniel Heiser



An old adage holds that “a picture is worth a thousand words.” It should then come as no surprise that one of the most useful tools for analyzing operational processes is the flowchart – a simple picture of the stream of work and information.

This graphical tool can easily be customized to map customer experiences, support business process reengineering, document processes for training and quality manuals, or illustrate the interaction of cross-functional teams. Perhaps as a consequence of their versatility, flowcharts appear under many names – including process maps, service blueprints, and block diagrams. Yet regardless of the label, the power of this humble tool is its chameleon-like potential to fit the task at hand.

In this hands-on workshop, you will learn to create clear & legible flowcharts to support your organization’s internal analytical needs and powerfully communicate to your external audiences.  You will also learn how to quickly & easily convert your flowcharts into an electronic format for use in your printed material and websites.



Dr. Heiser holds a Ph.D. in Operations Management from the Kelly School of Business and a J.D. from the McKinney School of Law, Indiana University. In 2008, he was appointed Associate Dean of the Driehaus College of Business and the Kellstadt Graduate School of Business.  He currently leads the college global engagement strategy, liaises with international academic partners, and directs the Driehaus Center for International Business.  

He has lectured in many countries around the world on process design, supply chain management, including Bahrain, Chile, Czech Republic, China, Finland, Germany, Taiwan, and the United Arab Emirates. His supply chain research has appeared in International Journal of Operations and Production Management, Supply Chain Management, International Journal of Physical Distribution & Logistics Management, and Strategic Outsourcing: An International Journal.


This workshop is open to managers, executives and business owners. It will be held at the iACADEMY Plaza (Makati City) on July 1, 2016 from 1:30 to 3:30pm.






iACADEMY Buendia Campus
324 Senator Gil J. Puyat Ave.
Bel-air, Makati City Philippines 1209

iACADEMY Nexus Campus
7434 Yakal Street,
Barangay San Antonio,
Makati City Philippines 1203